Orders & payments
Receipts, invoices, payment methods (Visa, Mastercard, Amex online; wire or invoice by arrangement), and anything mid-checkout.
Customer service
Real people, real answers
Questions about an order, a report, or your account? Our support team — backed by VMR’s analyst bench — replies within one business hour.
Or email [email protected] — include your order reference for the fastest routing.
What we help with
One team for everything after hello
Reports & delivery
Your report compiles in minutes and lives in your workspace — exportable as PDF and Excel, with the interactive dashboard included. We troubleshoot anything that isn’t instant.
Scope & customization
Add a region, widen a segment, swap the company list — we’ll help you refine and regenerate, or route bigger asks to an analyst.
Account & access
Sign-in help, workspace access, team invites, and single-session questions.
Analyst questions
Every report includes analyst support — ask a follow-up in plain language and a specialist answers from the actual sources.
Billing & refunds
Cancellations before delivery, our 24-hour satisfaction window, and how refunds are processed — see the Return & Refund Policy for the fine print.
Common questions
Answers, upfront
When do I get my report?
Immediately. Platform reports compile in minutes; the full report unlocks the moment payment confirms, and the first chapters are free to read even before that. Custom analyst modifications take longer and are scoped with you upfront.
What formats do I receive?
The interactive report in your workspace, a branded PDF of the full report, and a Databook Excel with every numeric table — export any time, as often as you like.
How do I ask about a specific number?
Open the report and use the Research Desk — your question goes straight to the analyst bench, and answers reference the actual sources behind the figure.
Can someone else on my team see my report?
Yes — invite up to five colleagues from your workspace Team tab. They sign in with their own email and see your reports.
What if the report doesn’t fit my need?
Tell us within 24 hours of unlock. We’ll refine it with an analyst or, where it genuinely misses the scope you set, arrange a refund per the Return & Refund Policy.
Still stuck? That’s what we’re here for.
Write to [email protected] with your order reference — a human replies within one business hour.